EVIDENCE-BASED PRACTICAL ADVICE FOR ENDURANCE ATHLETES

Frequently asked questions

Registration

How do I register to PeakEnduranceSport.com?

Why should I register to PeakEnduranceSport.com?

I forgot my password

What if my email address is already registered?

Subscriptions

How do I subscribe to Peak Performance?

When will my subscription start?

I am not receiving my copy of the digital magazine

How do I renew my subscription?

How do I cancel my subscription?

Email newsletter

How do I get a copy of your complimentary email newsletter?

Books & DVDs

How will my digital magazine or ebook be delivered?
How will my printed book or DVD be delivered?

Content

Can I get hold of printed copies of Peak Performance?
Can I access previous copies of Peak Performance?
How do I feedback on or ask a question about a specific article?
How do I submit an article for publication in Peak Performance?
Can I share my subscription content with others?

Personal information

How do I update my contact and payment details?

I no longer wish to receive email from Peak Performance

Help

My question is not answered and I still need help

Registration

How do I register to PeakEnduranceSport.com?

To log in to PeakEnduranceSport.com you need to be registered with the website.

If you are a subscriber, when you register please use the same email address as the one we send your digital magazine to.

If you purchase a subscription from the website, you’ll be asked to set your password when you place your order. This password and your email address is all you’ll need to log in to the website.

If you are not a subscriber you can still register and get access to 3 articles each month.

Why should I register to PeakEnduranceSport.com?

When you register to our website you can read up to 3 articles each month. You’ll also receive our complimentary weekly email newsletter, with a brief digest of current research, from sports nutrition and strength & conditioning, to mind control and injury prevention, from editor Andrew Hamilton.

If you are a subscriber, when you register you’ll get unlimited access to all Peak Performance content online.

 

I forgot my password

To reset your password use the Password Reminder link on the log in page.

I get an error message saying my email address is already registered?

Try the Password Reminder link on the log in page and if this doesn’t work get in touch at customerservices@greenstarmedia.net or call +44 (0)1483 892894 (Mon-Fri 9.00am to 5.30pm GMT/BST) and we’ll be happy to help.

Subscriptions

How do I subscribe to Peak Performance?

Subscribe here and receive instant access to all content online, your own personal copy of our digital magazine each week and one-to-one coaching advice from editor Andrew Hamilton.

When will my subscription start?

We’ll start your subscription as soon as your order is processed and payment successfully received, normally in less than a minute. You’ll be able to access all content online instantly and receive the next issue of the digital magazine, direct to your inbox as soon as it is published.

I am not receiving my copy of the digital magazine

Please check we have the right email address for you by logging in to My Account – you can also update your email address here if we have the wrong one.

If this doesn’t help, please contact customerservices@greenstarmedia.net or call +44 (0)1483 892894 (Mon-Fri 9.00am to 5.30pm GMT/BST).

How do I renew my subscription?

Most subscriptions are automatic renewal, which means that when your subscription ends, you need do nothing. Your credit card, bank account or PayPal account will be automatically charged for the next subscription period, unless you choose to cancel.

Subscription periods vary between 1, 3, 6 and 12 months (and even 2 and 3 years), and depend on the selection you made when you initially purchased.

If your payment is declined by your credit card, bank or PayPal account, possibly because the card expiry date is old, we will get in touch for your updated payment details to ensure you do not suffer a gap in service.

If you chose to subscribe without automatic renewal we will email you in advance of the subscription end date to let you know how to renew. You can also use the Subscribe buttons on this website to renew – just use the same email address we already hold for you.

How do I cancel my subscription?

No problem, just drop an email to customerservices@greenstarmedia.net. We’ll be sorry to see you go.

Email newsletter

How do I get a copy of your complimentary email newsletter?

You can sign up to receive our complimentary weekly email newsletter, with a brief digest of current research, from sports nutrition and strength and conditioning, to mind control and injury prevention, from editor Andrew Hamilton here.

Books & DVDs

When will my digital magazine or ebook be delivered?

As soon as we receive your order and your payment is successfully processed you will get a confirmation page and email with a link to download your purchase. If you are a book buyer and registered for an account you’ll also be able to download your ebook from My Account.

If you have taken out a subscription that provides some free downloads then these are added to your website account as soon as your subscription order is completed. You just need to log in and visit your account area – then your ‘downloads’ – you can access your content there. Your first copy of the digital magazine will be sent via email once the next issue is published. Peak Performance and Sports Injury Bulletin are sent monthly on the last Tuesday of each month (No issues of Sports Injury Bulletin are provided in July or August).

When will my printed book or DVD be delivered?

Hard copy books and DVDs are sent to you using national and international postal services. For UK delivery, the longest time it should take is up to 9 days to receive your copy, Europe 14 days, rest of world 18 days. In most cases you should receive your copy long before this, however in some cases our deliveries will be subject to Customs and Excise checks and unfortunately may be slightly delayed.

Content

Can I get hold of printed copies of Peak Performance?

Peak Performance content is available as a digital monthly magazine and through our website PeakEnduranceSport.com only.

Can I access previous issues of Peak Performance?

Many articles from previous issues of Peak Performance are available on this website. As a registered user you can read up to 3 articles a month. Subscribe to get unlimited access. We do not post full issues of the magazine online.

How do I feedback on or ask a question about a specific article?

Send your feedback or question to customerservices@greenstarmedia.net

How do I submit an article for publication in Peak Performance?

Email a brief synopsis of your article to customerservices@greenstarmedia.net – Please do not send as an attachment.

Can I share my subscription content with others?

If you wish to share Peak Performance articles – please get in touch at < a href=”mailto:customerservices@greenstarmedia.net“>customerservices@greenstarmedia.net.

Personal information

How do I update my contact and payment details?

If you are registered to the website, log in with your email address and password and click on My Account. You can use the tabs here to update your information.

I no longer wish to receive email from Peak Performance

To update your email preferences please use the unsubscribe link at the bottom of the email we sent to you, or send your request to customerservices@greenstarmedia.net.

Help

My question is not answered and I still need help

Apologies for the inconvenience. Please get in touch at customerservices@greenstarmedia.net or call us on +44 (0)1483 892894 (Mon-Fri 9.00am to 5.30pm GMT/BST) and we’ll be happy to help you.

If you choose to email and request we call you back, please include your telephone number and dialling code or let us know the country you are getting in touch from.

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